Privacy Statement

Information 

Arnold Dyslexia Services LTD provide assessments for Specific Learning Difficulties for children and adults. I also provide exam access arrangement assessments for schools. 

Company Registration number: 

Data Protection Officer: Karen Arnold 

Data Protection Registration Certificate : ZB615309

Email address: karenarnold81@googlemail.com 

Registered Office address: 26 Lombardy Drive, Maidstone, Kent, ME14 5TB 

Telephone: 07789 725371 

Overview  

Arnold Dyslexia Services LTD is committed to respecting the privacy and protecting the data of its clients and employees. I protect the privacy of all who share personal data with me via email, post, text, phone or our website. 

I will only collect and use personal data in ways that are described in this policy. I have strict policies and procedures in place to protect your data when you send it to me, and when I process it to provide you with the services you have requested. 

The data you provide me will be used only for the efficient provision of agreed upon services and it will not be shared with anyone else unless explicitly stated in this document. 

You have the right to see what data I hold on you and request that any data held is amended or deleted. Please contact the relevant Data Protection Officer, (listed above), if you have any concerns or queries. 

Arnold Dyslexia Services Ltd is registered with the Information Commissioner's Office, the regulator of the Data Protection Act 1998 and abide by its requirements. Data Protection Registration Certificate : ZB615309

WHAT INFORMATION DOES THE WEBSITE COLLECT?  

On the website I receive, collect and store any information you enter in. This information is stored and processed by the web hosting company listed below but is controlled by myself. Please read 

their privacy policy, (link below), if you would like more information on the data collected, how it is stored and any third-party services used. 

https://www.godaddy.com/en-uk/legal/agreements/privacy-policy

In addition to any data that you provide; arnolddyslexia.co.uk may collect, (automatically through monitoring tools), the Internet protocol, (IP), address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information.

The website, arnolddyslexia.co.uk, is hosted on the godaddy.com platform. Godaddy.com provides the online platform that allows me to share services with you. Your data may be stored through godaddy.com data storage, databases and the general godaddy.com applications. They store your data on secure servers behind a firewall. For more information please see godaddy’s data protection policy.

Before the assessment you will be required to complete a questionnaire, submitted by email.

WHAT INFORMATION DO I COLLECT FROM MY CLIENTS?  

Depending on the service I am providing, I may collect the following data for adults and children. I collect this through paper and electronic application forms and questionnaires and documentation provided by you, over the phone, by email or submitted online: 

• Name (Title, First and Surname); 

• Home address; 

• Work address; 

• Email address; 

• Telephone number; 

• Payment information; 

• Medical/disability information; 

• Date of birth; 

• Gender; 

• Background information on the child or adult being assessed or tutored (collected from child/parents/school); 

HOW DO I COLLECT YOUR DATA?  

· When you engage my services as an assessor I collect information through email, application forms, (and associated documentation), and questionnaires. I communicate via email and text and will keep your details in my email system in order to reply to you and to keep you informed about the services you are interested in. This information may be used by myself to contact you about other services I provide which may be of interest to you, however I will not contact you unless you have given your permission for me to do so. If you decide you do not want to hear from me then please let me know and I will remove your details from my database. 

WHY DO I COLLECT YOUR DATA?  

· To communicate with you as a response to an email, web enquiry, text or telephone call; 

· To supply you with the services and products you request; 

· To provide you with ongoing support and services; 

· To collect payment for my services; 

· To comply with statutory requirements for bookkeeping, auditing and accounting. 

HOW DO I STORE YOUR DATA?  

· When you engage my services, I store the information I collect about you electronically and/or on paper. Electronic data is kept in a secure One Drive account and files containing sensitive information, such as diagnostic assessment reports, are password protected. Hard copies of documents are stored securely. I use email to transfer data, using password protection if it contains sensitive or highly confidential information. 

· Additionally, I use TIDE for invoicing.

· One Drive is GDPR compliant and does not have access to any of your data. 

HOW LONG DO I KEEP YOUR DATA?  

I keep copies of assessment reports, (stored electronically), and test papers for the time required by law and as advised by professional bodies. This may vary over time. Currently electronic reports are kept for 6 years for adults and reports for minors are kept until they are 25 years of age. Test papers are destroyed after 12 months. Background questionnaires are stored in One Drive with the reports. 

WHAT ARE YOUR RIGHTS?  

You have a number of rights under the GDPR including data correction, data erasure, data restriction, data objection etc. For full details see https://ico.org.uk/for-organisations/guideto-the-general-data-protection-regulation-gdpr/individual-rights/. 

You have the right to request your data, or withdraw your consent, as described below. 

Please contact me for information on any other rights mentioned above. 

HOW CAN YOU WITHDRAW YOUR CONSENT? 

You have the right to have your personal data erased. 

You can withdraw your consent by contacting the relevant Data Protection Officer, (listed at the beginning of this document), verbally or in writing. I will act upon your request within one month of receipt. 

Please note that this right is not absolute – I am required to hold certain data for legal and accounting reasons. 

HOW CAN YOU GET ACCESS TO YOUR PERSONAL DATA?  

If you want to know what personal data I have about you or your child, you can ask for details of that personal data and for a copy of it. This is known as a subject access. Please email the relevant Data Protection Officer, (listed at the beginning of this document), for a copy of the form to fill in. There is no charge for a subject access request if it is reasonable. I will aim to reply to your request within one month, but in some cases this can take up to three months. 

COMPLAINTS AND QUESTIONS  

Please contact me in the first instance with any questions or complaints you may have. 

07789 725371 karenarnold81@googlemail.com

UPDATES TO PRIVACY POLICY  

I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If I make major changes to this policy, I will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it. 

If you would like to find out more about your rights and our obligation under the General Data Processing Regulation then please visit: https://ico.org.uk/