Terms and Conditions

Terms and Conditions- Arnold Dyslexia Services 

You have been informed of the fee when placing this booking. 

A deposit of £100 is required to secure an assessment at the time of booking.

The balance will then be due on the day of the assessment.

Cancellation policy 

All changes and cancellations must be notified in writing to:

karenarnold81@googlemail.com  

Cancellation charges will be applied as follows: 

· Cancellation within 14 days of a booked session - deposit non-refundable

Rescheduling 

· In the case of illness or severe weather, the deposit is non-refundable, but the assessor will endeavour to do their best to reschedule although this may mean a significant wait until the next available appointment. 

Cancellation by the Assessor  

· In the event that severe weather or any other emergency results in the cancellation of a session, the Assessor will endeavour to give clients a minimum of 24 hours’ notice and to reschedule the assessment as soon as possible. 

Privacy Statement  

· The assessor is committed to protecting your data. Please see the privacy statement.

· Following the assessment and the compilation of the final assessment report the test papers will be stored securely for 12 months after which time they will be destroyed. 

· The final assessment report will be held until the child is 25, and for 6 years for adults along with any background questionnaires. 

· Duplicate reports can be requested during this time at a fee of £20. 

Disclaimer of Diagnostic Guarantee 

Please be aware that the assessor cannot provide an absolute guarantee of a definitive diagnosis. 

Timescales 

Reports can take up to 21 working days to complete. 

Requirements 

· A valid eye test conducted within the past 24 months is a prerequisite for the assessment. 

· Completion of both the parents' questionnaire and school questionnaire is mandatory prior to the assessment. Failure to provide these documents may result in the cancellation of the assessment. 

· The assessor retains the right to cancel or reschedule the assessment if the aforementioned documents are not made available within the specified timeframe.